btx365 Privacy Policy

1 Introduction

btx365 ("btx365", "we", "us", "our") is committed to protecting the personal data of every individual who visits, registers on, or interacts with the btx365 online casino and sports betting platform at btx365.app ("the Platform"). This Privacy Policy ("Policy") describes how btx365 collects, processes, stores, shares, and protects personal data in connection with the Platform and all associated services.

This Policy applies to all registered players, prospective players who browse the Platform without registering, and any individual who contacts btx365 support. It applies regardless of the device or browser used to access the Platform and regardless of whether access occurs from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Cox's Bazar, or any other location.

By accessing or using the btx365 Platform, completing the registration process, or completing the btx365 Login, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue your use of the Platform immediately.

This Policy should be read alongside the btx365 Terms & Conditions, which govern your overall relationship with the Platform. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2 Data Controller

For the purposes of this Privacy Policy, the data controller responsible for the personal data of btx365 platform users is btx365, the operator of the online casino and sports betting platform accessible at btx365.app.

As the data controller, btx365 determines the purposes for which personal data is collected and the means by which it is processed. Where btx365 engages third-party service providers to process data on its behalf, those providers act as data processors and are bound by written contractual obligations that restrict their use of your data to the specific service they are contracted to deliver.

All privacy-related enquiries, data subject requests, and complaints should be directed to: [email protected]

3 Data We Collect

btx365 collects personal data through several channels: data you provide directly during registration and account use, data generated automatically by your interaction with the Platform, and data received from third-party service providers. The following table summarises the categories of personal data we collect and the context in which each category is obtained.

btx365 does not collect special categories of sensitive personal data (such as health data, biometric data used for identification, racial or ethnic origin, or political opinions) except where this is strictly required by applicable law or regulation, in which case explicit consent will be sought.

4 How We Use Your Data

btx365 uses the personal data described in Section 3 for the following specific purposes:

• Account creation and management: To register your btx365 account, authenticate your btx365 Login, maintain your account profile, and process changes to your account settings.
• Payment processing: To facilitate BDT deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to process withdrawal requests to your registered payment method. Financial data is shared with payment processors only to the extent necessary to complete each transaction.
• Identity verification (KYC/AML): To verify that you meet the minimum age requirement of 18 years, to confirm your identity before processing withdrawals, and to comply with anti-money-laundering obligations. Verification may involve sharing identity documents with accredited third-party verification providers.
• Service delivery: To provide access to the casino games, live sports betting markets (including BPL, IPL, T20 World Cup, and international cricket), slot games, and all other features of the Platform.
• Responsible gaming: To monitor gaming activity patterns for indicators of problem gambling, to enforce player-set deposit limits and self-exclusion requests, and to communicate responsible gaming messages where appropriate.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-account abuse, bonus exploitation, and other prohibited conduct as defined in the btx365 Terms & Conditions.
• Customer support: To respond to your support queries, resolve account disputes, and improve the quality of our support services based on communication records.
• Platform improvement: To analyse aggregated and anonymised usage data for the purpose of improving the Platform's performance, game selection, user interface, and overall player experience.
• Legal compliance: To meet obligations imposed by applicable law, including record-keeping requirements, responses to lawful information requests from authorities, and enforcement of the Terms & Conditions.
• Direct communications: To send you account-related notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have consented, promotional communications about btx365 bonuses, tournaments, and seasonal offers.

btx365 will not use your personal data for any purpose that is incompatible with the purposes listed above without providing you with advance notice and, where required, obtaining your consent.

5 Legal Basis for Processing

btx365 processes personal data on the following legal bases, each of which applies to the corresponding processing activities described in Section 4:

• Contractual necessity: Processing required to perform the contract between btx365 and the player — including account creation, payment processing, game delivery, and support — is carried out because it is necessary to fulfil our contractual obligations to you.
• Legal obligation: Processing carried out to comply with applicable law — including KYC/AML verification, financial record-keeping, and responses to lawful authority requests — is carried out because btx365 is legally required to do so.
• Legitimate interests: Processing carried out for fraud prevention, platform security, aggregated analytics, and internal auditing is based on btx365's legitimate interest in operating a safe, secure, and compliant platform. Such processing is proportionate and does not override your fundamental privacy rights.
• Consent: Processing for optional promotional communications and non-essential cookies is based on your freely given consent. You may withdraw your consent at any time by contacting [email protected] or by adjusting your browser cookie settings, without affecting the lawfulness of any processing carried out prior to withdrawal.

6 Cookies & Tracking Technologies

btx365 uses cookies and similar tracking technologies on the Platform to ensure correct functionality, to maintain your session state across the btx365 Login and game sessions, to remember your preferences, and to collect anonymised analytics data that helps us improve the Platform.

The following categories of cookies are used:

• Strictly necessary cookies: These are essential for the Platform to function and cannot be disabled. They include session authentication tokens, CSRF protection tokens, and load-balancing cookies. No consent is required for these cookies as they are technically indispensable.
• Functional cookies: These remember your preferences such as language settings and game display options. Disabling them may affect your experience but will not prevent you from using the Platform.
• Analytics cookies: These collect anonymised, aggregated data about how players navigate the Platform — such as which game categories attract the most visits and which pages have high exit rates. This data is used solely to improve the btx365 Platform.

btx365 does not use third-party advertising cookies or behavioural profiling cookies that track your activity across websites other than btx365.app.

7 Third-Party Sharing

btx365 does not sell, rent, or commercially licence your personal data to any third party. We share personal data with third parties only in the following circumstances, and only to the minimum extent necessary for the stated purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, and card-processing partners receive the financial data necessary to process your deposit and withdrawal transactions in BDT. These providers are independent data controllers for the portions of processing that fall within their own platforms and are subject to their own privacy policies.
• Identity verification providers: Accredited third-party KYC providers receive copies of identity documents and related data when identity verification is required. These providers are bound by data processing agreements that restrict their use of your data to verification services only.
• Game content providers: Studios such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe receive the minimum session and account data required to deliver their games within the btx365 Platform environment. Game providers do not receive your full identity or payment data.
• Fraud prevention and security services: Specialist providers that support btx365's fraud detection, anti-money-laundering screening, and responsible gaming monitoring may receive relevant activity data under strict contractual controls.
• Legal and regulatory disclosure: btx365 may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, a valid court order, or a lawful regulatory request. btx365 will notify affected players of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the btx365 business, player data may be transferred to the acquiring entity as part of the transaction. Players will be notified in advance of any such transfer and will be given the opportunity to close their accounts if they do not consent to the transfer.

8 International Data Transfers

Some of btx365's third-party service providers — including certain game content studios and technical infrastructure providers — are based outside Bangladesh and may process personal data in countries where data protection laws differ from those applicable in Bangladesh.

Where personal data is transferred internationally, btx365 ensures that appropriate safeguards are in place, including contractual clauses that require the recipient to protect personal data to a standard consistent with this Privacy Policy. btx365 only transfers personal data to third parties in jurisdictions that provide an adequate level of data protection or where contractual safeguards have been implemented.

9 Data Retention

btx365 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:

• Active account data: Retained for the full duration of your active btx365 account membership.
• Transaction and financial records: Retained for a minimum of 5 years following the relevant transaction date, in accordance with applicable financial record-keeping requirements.
• Identity verification documents: Retained for a minimum of 5 years following account closure or the completion of the relevant KYC process.
• Support communications: Retained for 3 years from the date of the last interaction, to enable resolution of any subsequent dispute.
• Analytics and log data: Anonymised or aggregated analytics data may be retained indefinitely as it no longer constitutes personal data. Raw server log data is retained for a maximum of 12 months before deletion or anonymisation.
• Self-exclusion records: Records of permanent self-exclusion requests are retained indefinitely to ensure that self-exclusion is enforced even if a former player attempts to re-register in the future.

When the applicable retention period expires and no legal obligation requires further retention, personal data is securely deleted from btx365 systems or rendered permanently anonymous such that it can no longer be attributed to an identifiable individual.

10 Security Measures

btx365 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption for all data in transit between your browser and btx365 servers, including the btx365 Login process and all financial transactions.
• Encryption at rest for sensitive personal data stored within btx365 database systems, including financial records and identity verification documents.
• Role-based access controls that limit internal access to personal data to those btx365 personnel and contractors who require it to perform their specific job functions.
• Regular security assessments and vulnerability testing of the Platform's technical infrastructure.
• Fraud detection and anomaly monitoring systems that operate continuously to identify suspicious account activity.
• Incident response procedures that govern how btx365 detects, contains, investigates, and reports data security incidents, including notifying affected players where required by law.

11 Your Rights

As a btx365 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact [email protected] with the subject line "Data Rights Request" and a description of your request. btx365 will respond within 30 calendar days of receiving a valid request.

• Right of access: You may request a copy of the personal data btx365 holds about you, along with information about how it is being used.
• Right to rectification: If any personal data held by btx365 is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations. Note that certain financial and identity records must be retained by law and cannot be deleted on request.
• Right to restriction of processing: You may request that btx365 restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing and a determination is pending.
• Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including profiling for fraud prevention purposes. btx365 will cease such processing unless compelling legitimate grounds exist that override your interests, rights, and freedoms.
• Right to withdraw consent: Where processing is based on your consent (e.g., promotional communications, non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

If you believe that btx365 has not handled your personal data in accordance with this Privacy Policy, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

12 Children's Privacy

The btx365 Platform is strictly intended for adults aged 18 years or older. btx365 does not knowingly collect personal data from any individual under the age of 18. If btx365 becomes aware that personal data has been collected from a person under 18 — whether through registration or any other means — the account will be immediately suspended, all data associated with the minor will be deleted, and any deposits made will be returned to the originating payment method.

If you are a parent or guardian and believe that a minor in your care has registered on btx365 or provided personal data to the Platform, please contact [email protected] immediately so that appropriate action can be taken without delay.

13 Changes to This Privacy Policy

btx365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, business practices, or the features and services offered on the Platform. When material changes are made, btx365 will notify registered players via the mobile number or email address on file, or through a prominent notice on the Platform, with a minimum of 7 days' notice before the updated Policy takes effect.

The "Last Updated" date at the top of this Policy will always reflect the date on which the most recent version took effect. We encourage you to review this page periodically. Your continued use of the btx365 Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

If you do not accept the updated Privacy Policy, you must cease using the Platform and may request account closure by contacting btx365 support prior to the amendment's effective date.

14 Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by btx365, please contact us using the details below:

• Privacy Enquiries Email: [email protected]
• Subject Line for Data Requests: "Data Rights Request" or "Privacy Enquiry"
• Response Time: Within 30 calendar days for formal data subject requests; within 5 business days for general privacy enquiries
• Support Hours: Monday to Sunday, 09:00 – 23:00 Bangladesh Standard Time (BST, UTC+6)

If you are not satisfied with btx365's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or regulatory body in your jurisdiction. btx365 will cooperate fully with any such regulatory enquiry.

For questions about your account, deposits, withdrawals, or game rules, please visit our FAQ page. For information about responsible gaming tools including self-exclusion, please visit the Responsible Gaming page.